WINTERAWN — Refund and Return Policy

At WINTERAWN, we are committed to delivering quality products and a positive shopping experience.

Damaged or Defective Products

We accept refund or replacement requests for products that arrive damaged or defective.

To qualify:

• Contact us within 48 hours of delivery.

• Email our support team with your order number, a description of the issue, and clear photos or videos showing the damage or defect.

• Keep the product and its original packaging until our team reviews your request.

Once we review the evidence, we will inform you whether your request qualifies for a replacement or refund.

Returns for Other Reasons

We do not accept returns for change of mind, incorrect personal preferences, or other non-defect-related reasons, except where required by applicable law.

Refunds

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

Important Information

Nothing in this policy limits any consumer rights that cannot legally be excluded.

For assistance, contact us using the contact information provided on our website.